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Thread: Unable to receive messages using IMAP in Thunderbird

  1. #1

    Unable to receive messages using IMAP in Thunderbird

    Hi!

    I enabled pop3 and imap in the gateway.cfg

    zarafa-admin shows that both features are enabled

    [[email protected] zarafa]# zarafa-admin --details astrid
    Username: #####
    Fullname: #####
    Emailaddress: #####
    Active: yes
    Administrator: no
    Address book: Visible
    Auto-accept meeting req:no
    Last logon: 02/14/13 01:03:54
    Last logoff: 02/14/13 01:03:54
    Mapped properties:
    PR_GIVEN_NAME ####
    PR_BUSINESS_TELEPHONE_NUMBER #####
    PR_SURNAME ####
    PR_COMPANY_NAME #####
    PR_COUNTRY ###
    PR_LOCALITY ####
    PR_STATE_OR_PROVINCE ####
    PR_STREET_ADDRESS ####
    PR_POSTAL_CODE ####
    0x3A51001E ###
    PR_EC_ENABLED_FEATURES imap; pop3
    PR_EC_DISABLED_FEATURES
    Current user store quota settings:
    Quota overrides: no
    Warning level: unlimited
    Soft level: unlimited
    Hard level: unlimited
    Current store size: 65.09 MiB
    Groups (1):
    Everyone

    POP3 is working fine.

    Using IMAP i can see all folders and also i am able to create/delete folders but i cannot receive any message for the selected folders.
    the only error message is in the gateway.log is following:

    Thu Feb 14 00:44:44 2013: [19983] Accepted connection from 192.168.0.103
    Thu Feb 14 00:44:44 2013: [19983] Starting worker process for IMAP request
    Thu Feb 14 00:44:45 2013: [20075] Failed to open public store
    Thu Feb 14 00:44:45 2013: [20075] IMAP Login from 192.168.0.103 for user astrid
    Thu Feb 14 00:46:18 2013: [20073] Client disconnected
    Thu Feb 14 00:46:18 2013: [20073] Client 192.168.0.103 thread exiting
    Thu Feb 14 00:46:25 2013: [20075] Client disconnected
    Thu Feb 14 00:46:25 2013: [20075] Client 192.168.0.103 thread exiting
    Thu Feb 14 00:46:28 2013: [20061] Disconnecting client.
    Thu Feb 14 00:46:28 2013: [20061] Client 192.168.0.103 thread exiting
    Thu Feb 14 00:46:46 2013: [19983] Accepted connection from 192.168.0.103
    Thu Feb 14 00:46:46 2013: [19983] Starting worker process for IMAP request
    Thu Feb 14 00:46:47 2013: [20103] Failed to open public store
    Thu Feb 14 00:46:47 2013: [20103] IMAP Login from 192.168.0.103 for user astrid
    Thu Feb 14 00:47:20 2013: [19983] Accepted connection from 192.168.0.103
    Thu Feb 14 00:47:20 2013: [19983] Starting worker process for IMAP request
    Thu Feb 14 00:47:20 2013: [20106] Failed to open public store
    Thu Feb 14 00:47:20 2013: [20106] IMAP Login from 192.168.0.103 for user astrid
    Thu Feb 14 00:47:20 2013: [19983] Accepted connection from 192.168.0.103
    Thu Feb 14 00:47:20 2013: [19983] Starting worker process for IMAP request
    Thu Feb 14 00:47:20 2013: [20108] Failed to open public store
    Thu Feb 14 00:47:20 2013: [20108] IMAP Login from 192.168.0.103 for user astrid
    Thu Feb 14 00:48:14 2013: [20106] Disconnecting client.

    The server.log

    Thu Feb 14 00:47:20 2013: User astrid receives session 16001632094920180897
    Thu Feb 14 00:47:20 2013: ldaptiming[00000.00] ("DC=lutz,DC=wt-lutz,DC=local" "(&(&(objectCategory=Person)(|(objectClass=user))) (|(sAMAccountName=astrid)))" objectClass zarafaSharedStoreOnly zarafaResourceType groupType objectGuid objectSid objectGUID cn cn uSNChanged )
    Thu Feb 14 00:47:20 2013: User astrid from 127.0.0.1 authenticated through User supplied password using program zarafa-gateway
    Thu Feb 14 00:47:20 2013: User astrid receives session 4722580134858853661
    Thu Feb 14 00:47:20 2013: ldaptiming[00000.00] ("DC=lutz,DC=wt-lutz,DC=local" "(&(&(objectCategory=Person)(|(objectClass=user))) (|(sAMAccountName=astrid)))" objectClass zarafaSharedStoreOnly zarafaResourceType groupType objectGuid objectSid objectGUID cn cn uSNChanged )
    Thu Feb 14 00:47:20 2013: User astrid from 127.0.0.1 authenticated through User supplied password using program zarafa-gateway
    Thu Feb 14 00:47:20 2013: User astrid receives session 2286413062196607680
    Thu Feb 14 00:47:20 2013: ldaptiming[00000.00] ("DC=lutz,DC=wt-lutz,DC=local" "(&(&(objectCategory=Person)(|(objectClass=user))) (|(sAMAccountName=astrid)))" objectClass zarafaSharedStoreOnly zarafaResourceType groupType objectGuid objectSid objectGUID cn cn uSNChanged )
    Thu Feb 14 00:47:20 2013: User astrid from 127.0.0.1 authenticated through User supplied password using program zarafa-gateway
    Thu Feb 14 00:47:20 2013: User astrid receives session 10495217042306919433
    Thu Feb 14 00:47:20 2013: ldaptiming[00000.00] ("DC=lutz,DC=wt-lutz,DC=local" "(&(&(objectCategory=Person)(|(objectClass=user))) (|(sAMAccountName=astrid)))" objectClass zarafaSharedStoreOnly zarafaResourceType groupType objectGuid objectSid objectGUID cn cn uSNChanged )
    Thu Feb 14 00:47:20 2013: User astrid from file:///var/run/zarafa authenticated through User supplied password using program httpd
    Thu Feb 14 00:47:20 2013: User astrid receives session 4452692886276172981
    Thu Feb 14 00:47:20 2013: End of session (logoff) 4452692886276172981
    Thu Feb 14 00:47:50 2013: ldaptiming[00000.00] ("DC=lutz,DC=wt-lutz,DC=local" "(&(&(objectCategory=Person)(|(objectClass=user))) (|(sAMAccountName=astrid)))" objectClass zarafaSharedStoreOnly zarafaResourceType groupType objectGuid objectSid objectGUID cn cn uSNChanged )
    Thu Feb 14 00:47:50 2013: User astrid from file:///var/run/zarafa authenticated through User supplied password using program httpd
    Thu Feb 14 00:47:50 2013: User astrid receives session 6235416640404233478
    Thu Feb 14 00:47:50 2013: ldaptiming[00000.00] ("DC=lutz,DC=wt-lutz,DC=local" "(&(&(objectCategory=Person)(|(objectClass=user))) (objectGuid=\D4\EF\39\E0\2B\57\21\43\94\EC\68\BC\9 8\5F\A0\A3))" zarafaQuotaOverride zarafaQuotaWarn zarafaQuotaSoft zarafaQuotaHard )
    Thu Feb 14 00:47:50 2013: End of session (logoff) 6235416640404233478
    Thu Feb 14 00:48:14 2013: End of session (logoff) 5433071371619569211
    Thu Feb 14 00:48:14 2013: End of session (logoff) 13768961472090247067
    Thu Feb 14 00:48:14 2013: End of session (logoff) 9761655092390050265
    Thu Feb 14 00:48:14 2013: End of session (logoff) 11916710201017639939
    Thu Feb 14 00:48:15 2013: End of session (logoff) 16001632094920180897
    Thu Feb 14 00:48:15 2013: End of session (logoff) 10223893889339357082
    Thu Feb 14 00:48:15 2013: End of session (logoff) 8981976768950619026
    Thu Feb 14 00:48:15 2013: End of session (logoff) 2286413062196607680
    Thu Feb 14 00:48:15 2013: End of session (logoff) 12117982280471110396
    Thu Feb 14 00:48:15 2013: End of session (logoff) 10495217042306919433
    Thu Feb 14 00:48:15 2013: End of session (logoff) 15828984403765478689
    Thu Feb 14 00:48:15 2013: End of session (logoff) 4722580134858853661
    Thu Feb 14 00:48:20 2013: ldaptiming[00000.00] ("DC=lutz,DC=wt-lutz,DC=local" "(&(&(objectCategory=Person)(|(objectClass=user))) (|(sAMAccountName=astrid)))" objectClass zarafaSharedStoreOnly zarafaResourceType groupType objectGuid objectSid objectGUID cn cn uSNChanged )
    Thu Feb 14 00:48:20 2013: User astrid from file:///var/run/zarafa authenticated through User supplied password using program httpd
    Thu Feb 14 00:48:20 2013: User astrid receives session 653862770411199171
    Thu Feb 14 00:48:20 2013: End of session (logoff) 653862770411199171

    Thunderbird times out after a while, and thats all!

    Does this behaviour belong to the 'Failed to open public store' error message?
    How can i fix this?

    Thx Tom

  2. #2
    Zarafa QA
    Robin's Avatar
    Join Date
    Jul 2009
    Location
    Delft, Netherlands
    Posts
    4,671
    Hello Tom,

    With zarafa-admin -s you can create the public folders. I will see if not having public folders causes Imap problems because it should not do that.

    Greetings,
    Robin

    Edit: Works for me without public folders. Can you raise your log level to 6 to get more information?
    Last edited by Robin; 14-02-2013 at 08:27 AM.
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  3. #3

    logfiles

    Logfiles as attachments
    Attached Files Attached Files

  4. #4
    Zarafa QA
    Robin's Avatar
    Join Date
    Jul 2009
    Location
    Delft, Netherlands
    Posts
    4,671
    Hello Tom,

    I do not see any errors in the gateway log files. Do you have really big items in you inbox?

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  5. #5
    Not really, i also tested it with a folder test which contain only one small text message

  6. #6
    Solved!

    I don't know why but avg virus scanner was the cause that no messages where received by thunderbird.

    Thx for your time

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