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Thread: Since updates Tuesday getting "This version of outlook is not supported by Zarafa"

  1. #11
    Zarafa QA
    Robin's Avatar
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    Hello Jeff,

    You can use the 7.1.3 client on a 7.1.2 server.

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
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  2. #12
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    Seems that zarafaclient-en.msi is not the current version? when will the distribution file be updated?

  3. #13
    Zarafa QA
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    Hello Kolping,

    I think the normal file also works for distribution. But I will upload the -en version as well.

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  4. #14
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    when will you upload the file? distribution with normal file ended in an error here.

  5. #15
    Zarafa QA
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    Hello Kolping,

    The file will be uploaded this morning. We need someone with permissions to do so :P.

    But what kind of error do you receive? We tested the normal client some time ago and it worked with the normal client.

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  6. #16
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    MSI (s) (50:74) [10:06:14:367]: Note: 1: 1708
    MSI (s) (50:74) [10:06:14:367]: Transforming table Error.

    MSI (s) (50:74) [10:06:14:367]: Transforming table Error.

    MSI (s) (50:74) [10:06:14:367]: Produkt: Zarafa Outlook Client 7.1.3.41038 -- Die Installation ist fehlgeschlagen.

    MSI (s) (50:74) [10:06:14:367]: Cleaning up uninstalled install packages, if any exist
    MSI (s) (50:74) [10:06:14:367]: MainEngineThread is returning 1603
    MSI (s) (50:68) [10:06:14:494]: Destroying RemoteAPI object.
    MSI (s) (50:A8) [10:06:14:512]: Custom Action Manager thread ending.
    === Protokollierung beendet: 14.02.2013 10:06:14 ===
    MSI (c) (B8:14) [10:06:14:530]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (B8:14) [10:06:14:530]: MainEngineThread is returning 1603
    === Verbose logging stopped: 14.02.2013 10:06:14 ===

    ---------- Post added ----------

    Doesn't matter if we try to use Windows Software Installation or if the computer tries it via AutoUpdate. If we try to install it manually the error "zarafa6client32.dll is not marked for installation" comes up. Had to use the Windows Installer Cleanup tool to remove the older installations of the client. Then it worked. So it seems that the update procedure has a failure. Had the error on two different clients. Will try on another the next minutes.

  7. #17
    Zarafa QA
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    Hello Kolping,

    I have uploaded the en version. But the same error would probably occur. I will do some tests.

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  8. #18
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    on the -en version isn't updated. where did you load it to?

  9. #19
    Zarafa QA
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    Hello Kolping,

    I only uploaded it to the community section. It is now also on the supported page.

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  10. #20
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    Found it...

    With the new msi it gets even worse than before. With the old version the client worked with the error message. With the update installed the client gets mapi errors. Had the third client tested and the same problem. This time only via AutoUpdate. There is something broken! (-en file not tested atm but you said its the same?)

    ---------- Post added ----------

    on a fourth client it worked now via Zarafa Updater... What is the problem for that, don't understand it.

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