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Thread: z-merge won't start

  1. #1
    Junior Member
    Join Date
    Jul 2011
    Posts
    4

    z-merge won't start

    I installed the newest z-merge-agent_1.0-beta7-486.deb on my Sugar server and tried to start it.
    After disabling safe_mode in php .ini for cli,
    /etc/init.d/pz-merge check
    gives me

    Code ist stopping after
    in
    /usr/lib/z-merge/tools/check.php
    as I debugged. The incfile is
    /usr/lib/z-merge/tools/../z-merge.inc.php

    For me this seems like a php issue.
    How can I overcome this?

  2. #2
    Senior Member
    Join Date
    Nov 2007
    Location
    Belo Horizonte, Brazil
    Posts
    1,475

    Re: z-merge won't start

    Hi stony999,

    does the $incfile exist on the filesystem?

    Are there any other restrictions in php.ini?

    Greets, Manfred
    Please do not PM me asking for support. Use the forum instead. Thank you.
    I usually check the mobility thread at the end of the day, so please have some patience if there's no immediate response. Asking to look at certain thread per PM won't result in a faster answer.

  3. #3
    Junior Member
    Join Date
    Jul 2011
    Posts
    4

    Re: z-merge won't start

    $incfile is there and is executed without an error.

    I am no php expert so I cannot say whether there are further restrictions. This SugarCRM machine is a hosted machine and therefore I expect the settings to be rather strict.

    Maybe it's a good idea to set up the z-merge on a different (virtual) machine than the SugarCRM one?
    - is this feasible?
    - how does z-merge contact the SugarCRM? Does it have to access to the SugarCRM database? Are there any other protocols between SugarCRM and z-merge I have to take care of (firewall etc.)?
    - Are there any instructions available, how to do that?

  4. #4
    Senior Member
    Join Date
    Nov 2007
    Location
    Belo Horizonte, Brazil
    Posts
    1,475

    Re: z-merge won't start

    Hi stony999,

    yes, it's also possible to setup Z-Merge on a different machine than SugarCRM. Z-Merge uses webservices (nuSOAP library to be exact) to communicate with the connectors, so you have to make sure that SugarCRM webservices are accessible from the other machine. Z-Merge doesn't need to access the SugarCRM's database directly, the Sugar connector does all read-write operations to it. There was a Z-Merge installation manual available on the download site, I'll check why it's not there any more.

    Greets, Manfred
    Please do not PM me asking for support. Use the forum instead. Thank you.
    I usually check the mobility thread at the end of the day, so please have some patience if there's no immediate response. Asking to look at certain thread per PM won't result in a faster answer.

  5. #5
    Junior Member
    Join Date
    Feb 2013
    Posts
    4
    Hi,
    Did you ever resolve this? I have the same problem.
    The zarafa and sugarcrm check pages report no issue, but i cant seem to start the z-merge agent - which means i have no z-merge logs available.

    the $incfile is on the filesystem

    Cheers
    Keith

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