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Thread: A contact added by secretary in outlook was multiplied

  1. #1

    A contact added by secretary in outlook was multiplied

    Hi guys,

    We got an issue regarding shared contacts used with outlook, webaccess and mobile devices. A secretary added a contact in another users address book and this contact multiplied nearly one hundred times. This regards Outlook, Webaccess and his mobile device, since the contact was multiplied on his account. This may be a mobile syncing issue. If anyone has experienced something similar before, please share your solutions to that problem. Any help regarding this issue is highly welcome.

    We are using...
    zarafa: zcp-6.40.8-27223-debian-5.0-x86_64
    z-push: 1.5.1 (517)

    Cheers,
    Marcus
    zcp-6.40.8-27223 (x86_64)
    "Be kind, for everyone you meet is fighting a hard battle." by Plato.

  2. #2
    Senior Member
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    Nov 2008
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    Hilden, close to Duesseldorf, NRW, Germany, Europe, Earth...
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    Re: A contact added by secretary in outlook was multiplied

    ... although my change in AS12.1 Branch has had another reason - I'm quite sure that if it is taken over to Z-Push trunk could prevent such problems (if the dup is really only a dup on the mobile client!)
    Using Zarafa 7.2.5-29, Z-Push 2.3.4 with GZip and soon again SMS Support.

  3. #3
    Zarafa QA
    Robin's Avatar
    Join Date
    Jul 2009
    Location
    Delft, Netherlands
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    4,671

    Re: A contact added by secretary in outlook was multiplied

    Hello Marcus,

    I did a quick test and I could not reproduce it. Can you tell what clients where used?

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  4. #4

    Re: A contact added by secretary in outlook was multiplied

    Hello Robin,

    the contact information was added by the secretary using Outlook 2000. The mobile device used by the user on whoms account the contact was created is a HTC 7 Mozart.

    This seems to be sporadic. We didn't have this issue before, I will report it, if it occurs more often.

    Cheers,
    Marcus
    zcp-6.40.8-27223 (x86_64)
    "Be kind, for everyone you meet is fighting a hard battle." by Plato.

  5. #5
    Senior Member
    Join Date
    Sep 2007
    Location
    Aka SebastianBrasil
    Posts
    1,467

    Re: A contact added by secretary in outlook was multiplied

    Marmu,

    does this also happen when no mobile is involved?
    Was the contact modified on the mobile afterwards?
    Do you have a z-push log?

    If you have a valid subscription, you could also contact support.

    Cheers,
    Sebastian

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