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Thread: Some messages do not appear in Outlook

  1. #1
    Junior Member
    Join Date
    Apr 2011
    Posts
    6

    Some messages do not appear in Outlook

    hello,

    I have the following problem in Outlook on a customer's laptop.

    Some mails are hidden in Outllook (INBOX, not subfolders) and he can see then normally with his phone (Z-Push) or with the Webaccess.

    When I changed the mode on the Zarafa Outlook plugin (mode cache -> mode online), the hidden mail appears. When I changed again the mode to cache, mails disapear again.

    This is a roaming user, and he uses a large number of connections on his PC, 3G, Wifi, LAN, from evereywhere.

    Windows Seven PRO
    Outlook 2003

    Zarafa server and client are 6.40.5
    Server is running on a Debian Lenny.

    This post
    is describing the same problem, but no answer.

    Any idea ?

    Thanks.

  2. #2
    Zarafa QA
    Robin's Avatar
    Join Date
    Jul 2009
    Location
    Delft, Netherlands
    Posts
    4,671

    Re: Some messages do not appear in Outlook

    Hello Osiell,

    The best thing you can do now it create a new profile. You can try to change the mails in a client that you can see them (assign category) maybe then it shows up in
    the cached profile.

    In 6.40.8 we will introduce a feature that you can force a resync.

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  3. #3
    Junior Member
    Join Date
    Apr 2011
    Posts
    6

    Re: Some messages do not appear in Outlook

    Thanks for your answer, Robin.

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