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Thread: Outlook 2010 - Cached Mode Contacts issues

  1. #1
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    Outlook 2010 - Cached Mode Contacts issues

    Hi,

    i have problems with the Cached Mode in Outlook 2010 (Zarafa 6.40.5). When i add a new contact it doesn't show up in the web access, even if i press the zarafa sync button a few times and restart Outlook and so on.

    Anyone with the same problems?

  2. #2
    Zarafa QA
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    Re: Outlook 2010 - Cached Mode Contacts issues

    Hello Cvcit,

    How do you add this contact? Just create a new one or add it from an email?

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  3. #3
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    Re: Outlook 2010 - Cached Mode Contacts issues

    I create a new contact.

    I haven't tried it in online mode (cached mode is necessary for us).
    Also updated contacts don't show up in the web access.


    Thanks for your reply.

  4. #4
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    Re: Outlook 2010 - Cached Mode Contacts issues

    Hello Cvcit,

    I could not reproduce it with creating a contact or updating one. What do you do with the contact? Add pictures add other data?

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  5. #5
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    Re: Outlook 2010 - Cached Mode Contacts issues

    Yes, in one of the new contacts there is a picture. And i add a few more informations (company).

  6. #6
    Zarafa QA
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    Re: Outlook 2010 - Cached Mode Contacts issues

    Hello Cvcit,

    I willed in all possible fields added a picture. But it is also shown in the webaccess.
    Can you create a offline sync log to check if the sync breaks on the contacts?

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  7. #7
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    Re: Outlook 2010 - Cached Mode Contacts issues

    Thanks for your reply.

    I tested a few things, deleted the contact with the picture, created a new one (without picture), synced with zarafa and added the picture afterwards. After the next sync everything works as expected, even the picture showed up in the web access. Looks like this "corrupted" contact was the fault. Now everything works.

    Thanks for your help!

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