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Thread: Empty mails when migrating PST to Zarafa

  1. #1
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    Empty mails when migrating PST to Zarafa

    Hi,

    we are using Outlook 2000 (i.e. from Office XP package).
    When migrating an 50MB PST file to a new Zarafa user, I have the problem that some (but several) mails are empty.
    This means that the mail is there and I can display all the header lines, but all the text from the body is missing.

    The same from Outlook client and webaccess.

    Is this a known problem? Any way to work around it?
    Anything I can do to investigate the problem?

    Thanks
    Regards

    Nathan

  2. #2
    Zarafa QA
    Robin's Avatar
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    Re: Empty mails when migrating PST to Zarafa

    Hello Nathan,

    We advise to use outlook 2003 for the migration. Are the email complete when you open them from the pst?

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  3. #3
    Junior Member
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    Re: Empty mails when migrating PST to Zarafa

    Hello Robin,

    yes, they are complete when opening the PST directly.

    Unfortunately 2003 is not available here.
    I was not aware that Outlook itself is involved in the migration process. I though it's done by the migration tool alone.

    So, nothing I can do?

    Fortunately I have to migrate 8 users only. So I might choose to open the PST in parallel and move the mails inside Outlook.

    Regards.

    Nathan

  4. #4
    Zarafa QA
    Robin's Avatar
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    Re: Empty mails when migrating PST to Zarafa

    Hello Nathan,

    Did you use the beta 3 of the new migration tool or the old one?

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  5. #5
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    Re: Empty mails when migrating PST to Zarafa

    Hello Robin,

    I'm not sure which version I used initialy (either 6.40.3 or 6.40.4 release version).
    Today I retried with the version from 6.40.5beta1 archive.
    No difference.

    If that's not the verson you are talking about, where can I find beta3?

    Regards
    Nathan

  6. #6
    Zarafa QA
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    Re: Empty mails when migrating PST to Zarafa

    Hello Nathan,

    That version is the old one this is not updated since 6.40.0.

    The beta 3 of the new version can be found here:


    All feedback on this version is appreciated very much.

    Greetings,
    Robin
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://www.zarafa.com/content/documentation
    Zarafa Community webpage: http://community.zarafa.com

  7. #7
    Junior Member
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    Re: Empty mails when migrating PST to Zarafa

    Hi,

    I'm more than willing to give some feedback, but ATM I cannot install beta3.
    It requires NET 3.5 which is not available for Windows 2000.
    Damn old system, sigh....

    I have to see, how I can get a more up-to-date system connected to the network...

    Thanks, so far

    Regards.
    Nathan

  8. #8
    Junior Member
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    Re: Empty mails when migrating PST to Zarafa

    Just an update:

    As I wasn't able to solve the problem other way, I scanned all mails manually. Then opened the old PST in parallel and copied the brocken ones.
    Totaly approx. 25 mails out of 300 were brocken.
    I cannot see a real pattern. Simple text mails and mails with attachment. Several senders, although some senders seems to be brocken more often.

    For the other users I will migrate by directly copy the mails from PST to Zarafa inside Outlook.
    This seems to work so far.
    Then use the migration tool for the calender and contacts only.

    Regards.
    Nathan

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