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Thread: Android 7.0 nit syncing

  1. #1
    Member
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    Dec 2010
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    Wr. Neustadt, Austria
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    Android 7.0 nit syncing

    Hi,

    a customer with Huawei Mate 9 mobile phone using Android 7.0, cant sync.

    Minutes ago I updated to current Z-Push 2.3.5+4 without success.

    The only error messages I see are ProvisioningRequiredException messages.

    Code:
    13/03/2017 17:34:14 [25386] [FATAL] [[email protected]] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
    13/03/2017 17:34:14 [25386] [FATAL] [[email protected]] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
    I changed to ('LOOSE_PROVISIONING', true ), without success.


    Log looks OK:

    Code:
    13/03/2017 17:49:50 [32607] [ INFO] [[email protected]] Options request
    13/03/2017 17:49:50 [32607] [ INFO] [[email protected]] cmd='' memory='3.54 MiB/4.25 MiB' time='0.14s' devType='' devId='' [email protected]' from='192.168.x.y' version='2.3.5+4' method='OPTIONS' httpcode='200'
    13/03/2017 17:49:50 [29520] [ INFO] [[email protected]] ProvisioningRequiredException: Retry after sending a PROVISION command - code: 0 - file: /usr/share/z-push/index.php:82
    13/03/2017 17:49:50 [29520] [ INFO] [[email protected]] User-agent: 'Android/7.0-EAS-2.0'
    13/03/2017 17:49:50 [29520] [FATAL] [[email protected]] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
    13/03/2017 17:49:50 [29520] [ INFO] [[email protected]] cmd='FolderSync' memory='3.55 MiB/4.25 MiB' time='0.05s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='449'
    13/03/2017 17:49:51 [29801] [ INFO] [[email protected]] cmd='Provision' memory='5.24 MiB/5.75 MiB' time='0.16s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='200'
    13/03/2017 17:50:06 [28686] [ INFO] [[email protected]] ProvisioningRequiredException: Retry after sending a PROVISION command - code: 0 - file: /usr/share/z-push/index.php:82
    13/03/2017 17:50:06 [28686] [ INFO] [[email protected]] User-agent: 'Android/7.0-EAS-2.0'
    13/03/2017 17:50:06 [28686] [FATAL] [[email protected]] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
    13/03/2017 17:50:06 [28686] [ INFO] [[email protected]] cmd='FolderSync' memory='3.55 MiB/4.25 MiB' time='0.05s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='449'
    13/03/2017 17:50:06 [32683] [ INFO] [[email protected]] cmd='Provision' memory='5.24 MiB/5.75 MiB' time='0.20s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='200'
    13/03/2017 17:50:13 [31479] [ INFO] [[email protected]] ProvisioningRequiredException: Retry after sending a PROVISION command - code: 0 - file: /usr/share/z-push/index.php:82
    13/03/2017 17:50:13 [31479] [ INFO] [[email protected]] User-agent: 'Android/7.0-EAS-2.0'
    13/03/2017 17:50:13 [31479] [FATAL] [[email protected]] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
    13/03/2017 17:50:13 [31479] [ INFO] [[email protected]] cmd='FolderSync' memory='3.55 MiB/4.25 MiB' time='0.05s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='449'
    13/03/2017 17:50:13 [28734] [ INFO] [[email protected]] cmd='Provision' memory='5.23 MiB/5.75 MiB' time='0.16s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='200'
    13/03/2017 17:50:13 [28734] [ INFO] [[email protected]] cmd='Provision' memory='5.12 MiB/5.75 MiB' time='0.15s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='200'
    13/03/2017 17:50:14 [28734] [ INFO] [[email protected]] cmd='Settings' memory='5.24 MiB/5.75 MiB' time='0.16s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='200'
    13/03/2017 17:50:14 [31479] [ INFO] [[email protected]] cmd='FolderSync' memory='6.39 MiB/7.00 MiB' time='0.21s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='200'
    13/03/2017 17:50:49 [28668] [ INFO] [[email protected]] cmd='FolderSync' memory='6.39 MiB/7.00 MiB' time='0.20s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='200'
    13/03/2017 17:50:49 [28668] [ INFO] [[email protected]] cmd='FolderSync' memory='6.39 MiB/7.00 MiB' time='0.20s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='200'
    13/03/2017 17:50:52 [28668] [ INFO] [[email protected]] cmd='FolderSync' memory='6.39 MiB/7.00 MiB' time='0.21s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='200'
    13/03/2017 17:50:53 [28668] [ INFO] [[email protected]] cmd='FolderSync' memory='6.39 MiB/7.00 MiB' time='0.21s' devType='Android' devId='androidc1107543211' [email protected]' from='192.168.x.y' version='2.3.5+4' method='POST' httpcode='200'
    Phone reports an error on Contacts and Appointments, an exclamation mark without additional data. Mail seams to sync OK unfortunately the inbox is empty. Re-syncing the device did not help, recreating the profile on mobile phone did not help.

    Only this one phone is affected, all other devices work without any issues.

    Any ideas how to solve this issue.
    Last edited by WalterHof; 13-03-2017 at 06:48 PM. Reason: code tags
    Regards

    Walter

  2. #2
    Member
    Join Date
    Dec 2010
    Location
    Wr. Neustadt, Austria
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    Hi,

    the device stats:Synchronized devices of user: [email protected]
    -----------------------------------------------------
    DeviceId: androidc1107543211
    Device type: Android
    UserAgent: Android/7.0-EAS-2.0
    Device Model: MHA-L29
    Device IMEI: 1107543211
    Device friendly name: MHA-L29
    Device OS: Android 7.0
    ActiveSync version: 14.0
    First sync: 2017-01-10 08:39
    Last sync: 2017-03-13 17:50
    Total folders: 0
    Short folder Ids: No
    Synchronized folders: 0
    Synchronized data: None available
    Additional Folders: none
    Status: OK
    WipeRequest on: not set
    WipeRequest by: not set
    Wiped on: not set
    Policy name: default
    Attention needed: No errors known
    Regards

    Walter

  3. #3
    Senior Member
    Join Date
    Sep 2007
    Location
    Aka SebastianBrasil
    Posts
    1,462
    The ProvisioningRequired is kind of normal for a new/resynced device. You can see that it succeeds in the following requests, so this is IMHO not related.

    What is weird that apparently there are no folders being exported to the device, this is at least what z-push-admin is saying.
    Can you enable wbxml log and show us what is sent during the FolderSync command?

    Cheers,
    Sebastian

  4. #4
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    Wr. Neustadt, Austria
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    Sebastian,

    this week I am on a trade show in Nürnberg. Next week I come back with wbxml log.
    Regards

    Walter

  5. #5
    Member
    Join Date
    Dec 2010
    Location
    Wr. Neustadt, Austria
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    51
    Hi,

    we reset the den IPM Subtree, now synchronizing works.
    Thank you.
    Regards

    Walter

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