Results 1 to 8 of 8

Thread: Wbxml

  1. #1
    Senior Member
    Join Date
    Dec 2012
    Posts
    133

    Wbxml

    Code:
    07/03/2017 09:12:12 [ 1564] [ERROR] [user] WBXMLDecoder->getElementEndTag(): could not read end tag in '/usr/share/z-push/lib/request/sync.php:126'. Please enable the LOGLEVEL_WBXML and send the log to the Z-Push dev team.
    07/03/2017 09:12:12 [ 1564] [ERROR] [user] WBXMLDecoder->getElementEndTag(): could not read end tag in '/usr/share/z-push/lib/request/sync.php:126'. Please enable the LOGLEVEL_WBXML and send the log to the Z-Push dev team.
    07/03/2017 09:12:12 [ 1564] [FATAL] [user] WBXMLException: Unknown error in Sync->Handle() - code: 0 - file: /usr/share/z-push/lib/request/requestprocessor.php:111
    07/03/2017 09:12:12 [ 1564] [FATAL] [user] WBXMLException: Unknown error in Sync->Handle() - code: 0 - file: /usr/share/z-push/lib/request/requestprocessor.php:111
    07/03/2017 09:12:12 [ 1564] [FATAL] [user] WBXML debug data:AwFqAEVcT0sDezE1MGM3NDk1LWE1NzAtNDJkYi04MGRiLTc3M2U5YWFiOTgwNX0zMDc0AAFSA1U5NTM1ZAABXgMwAAFVAzUxMgABV1gDMAABYgMyAAFjAzgAAQARRUYDNAABSAMxAAEBAQEAAE9LA3s5NzE2MDg0NC0wMDI3LTRmN2EtYjk0My0xMDg3OGU3YTBiYjR9NzkAAV$
    07/03/2017 09:12:12 [ 1564] [FATAL] [user] WBXML debug data:AwFqAEVcT0sDezE1MGM3NDk1LWE1NzAtNDJkYi04MGRiLTc3M2U5YWFiOTgwNX0zMDc0AAFSA1U5NTM1ZAABXgMwAAFVAzUxMgABV1gDMAABYgMyAAFjAzgAAQARRUYDNAABSAMxAAEBAQEAAE9LA3s5NzE2MDg0NC0wMDI3LTRmN2EtYjk0My0xMDg3OGU3YTBiYjR9NzkAAV$
    07/03/2017 09:12:12 [ 1564] [FATAL] [user] Exception: (WBXMLException) - Unknown error in Sync->Handle()
    07/03/2017 09:12:12 [ 1564] [FATAL] [user] Exception: (WBXMLException) - Unknown error in Sync->Handle()
    07/03/2017 09:12:12 [ 1564] [FATAL] [user] Request could not be processed correctly due to a WBXMLException. Please report this including the 'WBXML debug data' logged. Be aware that the debug data could contain confidential information.
    07/03/2017 09:12:12 [ 1564] [FATAL] [user] Request could not be processed correctly due to a WBXMLException. Please report thisincluding the 'WBXML debug data' logged. Be aware that the debug data could contain confidential information.
    Last edited by fbartels; 07-03-2017 at 04:12 PM.

  2. #2
    Zarafa

    Join Date
    Jan 2009
    Location
    Hanover, Germany
    Posts
    1,887
    Hello comfreak,

    the log message you provided is of not much help for reproducing the error, since you did not copy the full wbxml data (it seems you copied from a terminal that does not wrap lines).

    Other information might be helpful as well, like os, z-push version, mobile device, possibly kopano version, etc....
    Regards Felix

    How to get Kopano

    Zarafa ALPHA/BETA/RC feedback in BETA forum please.
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://documentation.zarafa.com/

    No support via PM! Please contact our sales team for an offer if you want my full attention.

  3. #3
    Senior Member
    Join Date
    Dec 2012
    Posts
    133
    Hi,

    yes, but I can not reproduce the error to get a WBXML log - because I do not know what the user did at that time (and he also can not remember). I just followed the instructions to send you the log file. Is there no possibility to always get a WBXML log file, if such an error occurs? Otherwise I always have to enable the WBXML log level (if there is an possible error) and my log files will explode...Thats stupid to enable the WBXML log level after the error occured, because sometimes you can not force to reproduce it...:/


    Sorry, here are the infos:

    Distributor ID: Ubuntu
    Description: Ubuntu 14.04.1 LTS
    Release: 14.04
    Codename: trusty
    Z-Push: 2.3.4+0
    No mobile device => Outlook 2016
    Kopano Version: 1.3.123

  4. #4
    Zarafa

    Join Date
    Jan 2009
    Location
    Hanover, Germany
    Posts
    1,887
    No, I was actually refering to the "WBXML debug data" from you above snippet. But it ends in a $, which usually is an indication that your terminal does not do line wraps, but the content is wider than the terminal.

    So you "only" need to go back to that line from your log and copy the full line.
    Regards Felix

    How to get Kopano

    Zarafa ALPHA/BETA/RC feedback in BETA forum please.
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://documentation.zarafa.com/

    No support via PM! Please contact our sales team for an offer if you want my full attention.

  5. #5
    Senior Member
    Join Date
    Dec 2012
    Posts
    133
    Oh, damn sorry! Here is the data:

    Code:
    07/03/2017 09:12:12 [ 1564] [FATAL] [user] WBXML debug data: 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
    Last edited by fbartels; 08-03-2017 at 12:29 PM. Reason: code blocks

  6. #6
    Senior Member
    Join Date
    Nov 2007
    Location
    Belo Horizonte, Brazil
    Posts
    1,470
    Hi comfreak,

    from the WBXML log:
    <Folder> <SyncKey>
    0
    </SyncKey>
    <FolderId/>

    Outlook didn't send any folder id, only the closing tag. It would help to know what the user action was.

    It might be helpful if you could provide the KOE log for that time period (go to the Kopano tab in Outlook, then Settings, then "open log file location".

    Manfred
    Please do not PM me asking for support. Use the forum instead. Thank you.
    I usually check the mobility thread at the end of the day, so please have some patience if there's no immediate response. Asking to look at certain thread per PM won't result in a faster answer.

  7. #7
    Senior Member
    Join Date
    Dec 2012
    Posts
    133
    The user can not remember what he did on that time.

    Here is the KOE log:KOE Log.txt

  8. #8
    Senior Member
    Join Date
    Nov 2007
    Location
    Belo Horizonte, Brazil
    Posts
    1,470
    Hi comfreak,

    unfortunately there's also nothing in KOE log which could point to what happened. There maybe was some glitch which caused Outlook to send erroneous data or something happened to WBXML data on the way to the server. From the available logs it's not possible to tell why this happened.

    Manfred
    Please do not PM me asking for support. Use the forum instead. Thank you.
    I usually check the mobility thread at the end of the day, so please have some patience if there's no immediate response. Asking to look at certain thread per PM won't result in a faster answer.

Similar Threads

  1. New WBXML errors under 2.3.1+0-29.1
    By deisenlord in forum Z-Push when using Kopano/Zarafa
    Replies: 3
    Last Post: 21-09-2016, 08:24 PM
  2. WBXML Exception
    By Scoutx66 in forum Z-Push when using other backends
    Replies: 1
    Last Post: 25-02-2016, 05:30 PM
  3. Broken WBXML tag
    By Matt in forum Z-Push when using Kopano/Zarafa
    Replies: 0
    Last Post: 16-10-2014, 09:42 AM
  4. Unmatched WBXML Tag
    By refr in forum Z-Push when using Kopano/Zarafa
    Replies: 16
    Last Post: 25-01-2013, 12:24 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •