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Thread: Kopano 8.2.0.523 dagent crashes while delivering internal mail

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  1. #1
    Member
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    Kopano 8.2.0.523 dagent crashes while delivering internal mail

    Hi,

    since updating to Kopano 8.2.0.523-2.1 on SLEs12 SP1(fully patched), dagent crashes while delivering internal mails.

    /var/log/kopano/dagent.log shows the crashes:
    Thu Mar 2 19:27:06 2017: [crit ] [19121] ----------------------------------------------------------------------
    Thu Mar 2 19:27:06 2017: [crit ] [19121] Fatal error detected. Please report all following information.
    Thu Mar 2 19:27:06 2017: [crit ] [19121] Application Spooler/DAgent version: 8,2,0,523
    Thu Mar 2 19:27:06 2017: [crit ] [19121] OS: Linux, release: 3.12.69-60.64.32-xen, version: #1 SMP Wed Feb 15 08:57:04 UTC 2017 (76392c8), hardware: x86_64
    Thu Mar 2 19:27:06 2017: [crit ] [19121] Thread name: kopano-dagent
    Thu Mar 2 19:27:06 2017: [crit ] [19121] Peak RSS: 16624
    Thu Mar 2 19:27:06 2017: [crit ] [19121] Pid 19121 caught SIGSEGV (11), traceback:
    Thu Mar 2 19:27:06 2017: [crit ] [19121] Backtrace:
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #0. /usr/lib64/libkcutil.so.0(+0x2d78d) [0x7f7bbe75c78d]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #1. /usr/lib64/libkcutil.so.0(+0x24368) [0x7f7bbe753368]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #2. /usr/lib64/libkcutil.so.0(generic_sigsegv_handler+0x1d6) [0x7f7bbe7536d6]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #3. /lib64/libpthread.so.0(+0xf870) [0x7f7bbd8f5870]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #4. /usr/lib64/libical.so.1(icalvalue_get_integer+0x1a) [0x7f7bb9c7c9fa]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #5. /usr/lib64/libkcicalmapi.so.0(+0x177ec) [0x7f7bbca097ec]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #6. /usr/lib64/libkcicalmapi.so.0(+0x17f41) [0x7f7bbca09f41]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #7. /usr/lib64/libkcicalmapi.so.0(+0x224b9) [0x7f7bbca144b9]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #8. /usr/lib64/libkcicalmapi.so.0(+0xc582) [0x7f7bbc9fe582]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #9. /usr/lib64/libkcinetmapi.so.0(+0x57580) [0x7f7bbeea9580]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #10. /usr/lib64/libkcinetmapi.so.0(+0x5aec3) [0x7f7bbeeacec3]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #11. /usr/lib64/libkcinetmapi.so.0(+0x5e11d) [0x7f7bbeeb011d]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #12. /usr/lib64/libkcinetmapi.so.0(+0x5a7e1) [0x7f7bbeeac7e1]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #13. /usr/lib64/libkcinetmapi.so.0(+0x5c068) [0x7f7bbeeae068]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #14. /usr/lib64/libkcinetmapi.so.0(+0x5cd06) [0x7f7bbeeaed06]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #15. /usr/lib64/libkcinetmapi.so.0(+0x5d6bf) [0x7f7bbeeaf6bf]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #16. /usr/lib64/libkcinetmapi.so.0(+0x5aa41) [0x7f7bbeeaca41]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #17. /usr/lib64/libkcinetmapi.so.0(+0x5db3f) [0x7f7bbeeafb3f]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #18. /usr/lib64/libkcinetmapi.so.0(+0x5a7e1) [0x7f7bbeeac7e1]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #19. /usr/lib64/libkcinetmapi.so.0(+0x5c068) [0x7f7bbeeae068]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #20. /usr/lib64/libkcinetmapi.so.0(+0x5cd06) [0x7f7bbeeaed06]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #21. /usr/lib64/libkcinetmapi.so.0(IMToMAPI+0xb9) [0x7f7bbeeb3ff9]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #22. /usr/sbin/kopano-dagent() [0x414cb7]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #23. /usr/sbin/kopano-dagent() [0x416b2a]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #24. /usr/sbin/kopano-dagent() [0x41aba2]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #25. /usr/lib64/libkcutil.so.0(unix_fork_function+0x6e) [0x7f7bbe759eee]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #26. /usr/sbin/kopano-dagent() [0x40b056]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #27. /lib64/libc.so.6(__libc_start_main+0xf5) [0x7f7bbcc40b25]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] #28. /usr/sbin/kopano-dagent() [0x40bd49]
    Thu Mar 2 19:27:06 2017: [crit ] [19121] Signal errno: Success, signal code: 1
    Thu Mar 2 19:27:06 2017: [crit ] [19121] Sender pid: 32, sender uid: 0, si_status: 0
    Thu Mar 2 19:27:06 2017: [crit ] [19121] User time: 0, system time: 0, signal value: 0
    Thu Mar 2 19:27:06 2017: [crit ] [19121] Faulting address: 0x20, affected fd: 0
    Thu Mar 2 19:27:06 2017: [crit ] [19121] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.


    mailq reports many internal mails as temporarily suspended:

    499FAB2 2742 Thu Mar 2 08:52:31
    (delivery temporarily suspended: lost connection with 127.0.0.1[127.0.0.1] while sending end of data -- message may be sent more than once)


    6EC9C99 2742 Thu Mar 2 08:52:13
    (delivery temporarily suspended: lost connection with 127.0.0.1[127.0.0.1] while sending end of data -- message may be sent more than once)


    -- 130 Kbytes in 10 Requests.

    This mails are *not* delivered.

    I reported this problem at Feb. 20 to Kopano support, unfortunately there is no help and no fix.

    Kopano 8.1 worked without any issues.

    Any ideas how to solve this problem?
    Regards

    Walter

  2. #2
    Junior Member
    Join Date
    Mar 2015
    Posts
    13
    Hi Walter,

    thanks for reporting the issue. We have actually filed it as which is publically accessible and we also have fixed it in the meanwhile. Please note that it always helps to provide emls when dealing with specific mails which was the case with your ticket.

    I've escalated the ticket 3 days ago (again, see ticket history), which is the reason why we have made a fix and the 8.2.1 is going to be published within the next 2 hours and made available directly after for immediate update.

    Thanks a lot for your help - But "no help" and "no fix" - Sorry, we know each other - Next time just give us some realistic time to make also a release happen - And you do certainly want QAed builds, right?

    - mike

  3. #3
    Member
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    Dec 2010
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    Mike,

    providing emls is not easy if mailbox owner is on vacation, so I provides mail files from postfix queue.
    Please also remember, I did not get any feedback until your response above.

    Walter

    ---------- Post added ----------

    Mike,

    zypper cant find new packages:
    zypper up kopano*
    No update candidate for 'kopano-dagent-8.2.0.523-2.1.x86_64'. The highest available version is already installed.
    No update candidate for 'kopano-utils-8.2.0.523-2.1.x86_64'. The highest available version is already installed.
    ...

    Walter

    ---------- Post added ----------

    Mike,

    now zypper finds the new packages, unfortunately zarafa-server package reports an error:

    (25/30) Installing: kopano-server-8.2.1.530-2.1.x86_64 .................................................. .....................[done]
    Additional rpm output:
    warning: /var/cache/zypp/packages/Kopano-Core/x86_64/kopano-server-8.2.1.530-2.1.x86_64.rpm: Header V3 DSA/SHA1 Signature, key ID ec07c591: NOKEY
    /var/tmp/rpm-tmp.wZ7N9l: line 4: [: too many arguments
    /var/tmp/rpm-tmp.5RO3Rc: line 4: [: too many arguments

    ---------- Post added ----------

    Mike,

    seams the fix works, all "temporarily suspended" mails are now delivered.
    Regards

    Walter

  4. #4
    Zarafa

    Join Date
    Jan 2009
    Location
    Hanover, Germany
    Posts
    1,891
    Thats not true, ticket number 2017022010002808 clearly shows otherwise. And this does not even include any phonecalls, just emails.
    Regards Felix

    How to get Kopano

    Zarafa ALPHA/BETA/RC feedback in BETA forum please.
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://documentation.zarafa.com/

    No support via PM! Please contact our sales team for an offer if you want my full attention.

  5. #5
    Member
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    Dec 2010
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    Felix,

    with feedback I mean: a statement like issue duplicated or a release date.
    About phone calls, I tired to call support but call was not answered.
    Regards

    Walter

  6. #6
    Junior Member
    Join Date
    Mar 2015
    Posts
    13

    Kopano Core & Archiver 8.2.1 final is now available

    Hello Walter,

    as promised, 8.2.1 has been released which fixes also your particular issue:



    Please let us know if this fixes the problem for you or you still have any questions!

    - mike

  7. #7
    Member
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    Dec 2010
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    Mike,

    thank you for the fix.
    Good night
    Regards

    Walter

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