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Thread: Big attachment leads to "Fatal error" in z-push-error.log

  1. #1
    Junior Member
    Join Date
    Sep 2014
    Posts
    14

    Exclamation Big attachment leads to "Fatal error" in z-push-error.log

    Hello,

    we've got some problems after migrating our UCS from Zarafa to Kopano. The most urgent is that sending big attachments (6 MB and over) through Outlook 2016 is not possible anymore! The mail is stuck in Outbox and this leads to /var/log/z-push/z-push-error.log:

    Code:
    31/01/2017 11:18:24 [30029] [ERROR] [someuser] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'SendMail' at 30/01/2017 19:45:22 with pid '13468' terminated unexpectedly or is still running.
    31/01/2017 11:18:24 [30029] [ERROR] [someuser] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'SendMail' at 30/01/2017 19:45:22 with pid '13468' terminated unexpectedly or is still running.
    31/01/2017 11:18:24 [30029] [ERROR] [someuser] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    31/01/2017 11:18:24 [30029] [ERROR] [someuser] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    31/01/2017 11:18:26 [  772] [FATAL] [someuser] Fatal error: /usr/share/z-push/backend/kopano/kopano.php:467 - Allowed memory size of 134217728 bytes exhausted (tried to allocate 85 bytes) (1)
    31/01/2017 11:18:26 [  772] [FATAL] [someuser] Fatal error: /usr/share/z-push/backend/kopano/kopano.php:467 - Allowed memory size of 134217728 bytes exhausted (tried to allocate 85 bytes) (1)
    31/01/2017 11:18:49 [13318] [ERROR] [someuser] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'SendMail' at 31/01/2017 11:18:24 with pid '772' terminated unexpectedly or is still running.
    31/01/2017 11:18:49 [13318] [ERROR] [someuser] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'SendMail' at 31/01/2017 11:18:24 with pid '772' terminated unexpectedly or is still running.
    31/01/2017 11:18:49 [13318] [ERROR] [someuser] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    31/01/2017 11:18:49 [13318] [ERROR] [someuser] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    31/01/2017 11:18:50 [ 3848] [FATAL] [someuser] Fatal error: Unknown:0 - Module 'mapi' already loaded (32)
    31/01/2017 11:18:50 [ 3848] [FATAL] [someuser] Fatal error: Unknown:0 - Module 'mapi' already loaded (32)
    31/01/2017 11:19:16 [ 4792] [FATAL] [someuser] Fatal error: /usr/share/z-push/backend/kopano/kopano.php:467 - Allowed memory size of 134217728 bytes exhausted (tried to allocate 85 bytes) (1)
    31/01/2017 11:19:16 [ 4792] [FATAL] [someuser] Fatal error: /usr/share/z-push/backend/kopano/kopano.php:467 - Allowed memory size of 134217728 bytes exhausted (tried to allocate 85 bytes) (1)
    31/01/2017 11:19:58 [ 4793] [FATAL] [someuser] Fatal error: Unknown:0 - Module 'mapi' already loaded (32)
    31/01/2017 11:19:58 [ 4793] [FATAL] [someuser] Fatal error: Unknown:0 - Module 'mapi' already loaded (32)
    31/01/2017 11:20:00 [13318] [FATAL] [someuser] Fatal error: /usr/share/z-push/lib/log/log.php:280 - Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) (1)
    31/01/2017 11:20:00 [13318] [FATAL] [someuser] Fatal error: /usr/share/z-push/lib/log/log.php:280 - Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) (1)
    As soon as the big attachment is removed, the message passes immediately without problems.

    MaxMailSize in UCS is set to more than 30 MB, so this shoud not be a problem.

    At the moment I'm without a clue on how to fix this. Could somebody please guide me in the right direction?

    Best regards,

  2. #2
    Zarafa

    Join Date
    Jan 2009
    Location
    Hanover, Germany
    Posts
    1,889
    Hello hph,

    the setting in question has nothing to do with the maximal mail size (as set in main.cfg), but the maximum allowed memory of php. Please check the current value in the z-push vhost and raise it (default is 128mb, this does not seem to be enough for you anymore).
    Regards Felix

    How to get Kopano

    Zarafa ALPHA/BETA/RC feedback in BETA forum please.
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://documentation.zarafa.com/

    No support via PM! Please contact our sales team for an offer if you want my full attention.

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