z-push 2.3.3 (ZCP 7.2.3) / Problem with z-pushh and moving outlook folders

[zarafatk]

Could it be that you did not do a full resync after upgrading to Z-Push 2.3? This would then be consistent with your experiences.

Well... it's my third full resync after seeing inconsistencies (initially with single items in my Inbox only). But I haven't seen this specific effect so far again. But before this happend I increased memory and # of cores (now 2) as I have seen this effect when I moved several mails very fast after the other. Perhaps both issues are related.

Let's see, when the issue with the folders occurs again.

[fbartels]

Sorry, I should have written "did you create a new profile after upgrade?". https://wiki.z-hub.io/display/ZP/Upg...zingalldevices

[zarafatk]

Sorry, I should have written "did you create a new profile after upgrade?". https://wiki.z-hub.io/display/ZP/Upg...zingalldevices

yes, I did - I just checked it as I give my profiles indicative names. And the current profile name is specific to 2.3

[zarafatk]

OK. I checked several folders. They worked (move without isses). But than I found a folder which fails all the time. I did a copy before with webapp. Than I moved it. I moved with outlook but not in the

I have the DEBUG data. What I don't understand is, that I don't find a "moved" message!!! (which I normally find with other folders I moved).

I have done a new clean resync before...

26/11/2016 16:47:39 [43702] [DEBUG] [[email protected]] [DEVID] ImportChangesICS->Config(): initializing importer with state: 0xec7b010050e31500
26/11/2016 16:47:39 [43702] [DEBUG] [[email protected]] [DEVID] ChangesMemoryWrapper->ImportFolderChange(): Set foldertype for folder '333 Sonstiges2' from cache as it was not sent: '1'
26/11/2016 16:47:39 [43702] [ INFO] [[email protected]] [DEVID] StatusException: ImportChangesICS->ImportFolderChange('Ue379c','0bb6d0772c9e489dae5495f8f19c9b99e35304000000','333 Sonstiges2'): Error, folder data not available: 0x0 - code: 6 - file: /usr/share/z-push/backend/kopano/importer.php:714

I have got the whole xml file (I removed all data before and after that move-event).

When I move other folders afterwards - they work without issue. I guess it has something to do with the folders or its content...? (wrong characters in one of emails or so?)

[fbartels]

Can you upload the wbxml and sent the link to it? We would need the whole file to reach a conclusion here

[zarafatk]

Can you upload the wbxml and sent the link to it? We would need the whole file to reach a conclusion here

Have you seen anything helpful in this file? The problem still occurs - even with the latest z-push.
Thanks
zarafatk

[Sebastian]

Hi,

I am not aware that I saw this log.

I've just merged a bunch of tickets into the pre-final repository, one that could be related to your issue: https://jira.z-hub.io/browse/ZP-1186
Did you create the folder in Outlook? Do you see that folder in Webapp?

Could you retest with the latest version from the pre-final repository (currently at version 2.3.6beta0+42) making sure to use folders that are known in Outlook and WebApp for your test?
Ideally, resync the Outlook profile before testing (after update).

Cheers,
Sebastian