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Thread: contact folder disappeared

  1. #21
    I hereby invoke thread necromancy.

    I've just upgraded everything on an installation with a view to moving to Kopano.
    I now have a box with Debian 7 x64 running WebApp:, PHP-MAPI: 7.2.5-109 and ZCP:7.2.5-109.

    Everything seems to be working fine but several user logins with webapp are met with
    "Missing folders
    The following required folder is missing in the hierarchy:


    Not all functionality of WebApp might be working properly because of this"

    Searching for this lead me to this thread and the python script

    If i run the script against a problem user i get:

    python --user user1 --create Contacts --systemfolder contacts --safe
    create tmp folder Contacts
    Traceback (most recent call last):
    File "", line 103, in <module>
    File "", line 51, in main
    tmp =
    File "/usr/lib/python2.7/dist-packages/zarafa/", line 2271, in create_folder
    folder = self.folder(path, create=True)
    File "/usr/lib/python2.7/dist-packages/zarafa/", line 2224, in folder
    path = getattr(, ENGLISH_FOLDER_MAP[path]).name
    AttributeError: 'NoneType' object has no attribute 'name'

    If i run the script against a test user that i've just created i get:

    python --user foo --create Contacts --systemfolder contacts --safe
    create tmp folder Contacts
    Promote new folder to be a system folder
    Traceback (most recent call last):
    File "", line 103, in <module>
    File "", line 99, in main
    print '\n\nEntryid of old %s folder :%s\nNew name is:%s' % (oldname, oldid, newname)
    UnboundLocalError: local variable 'oldname' referenced before assignment

    Any idea why it is giving the errors Robin?


    Don't know if it is related but webapp login for a problem user also generates this in php-mapi.log
    MAPI error: action not supported by server (80040102) (method: zif_mapi_msgstore_getreceivefolder, line: 2659)

    Last edited by galen; 23-03-2017 at 12:57 AM.

  2. #22

    Join Date
    Jan 2009
    Hanover, Germany
    is probably what you are looking for.
    Regards Felix

    How to get Kopano

    Zarafa ALPHA/BETA/RC feedback in BETA forum please.
    Zarafa IRC chat: > #zarafa
    Zarafa documentation:

    No support via PM! Please contact our sales team for an offer if you want my full attention.

  3. #23
    I still have the missing contacts folder error after running the fixipm script. The output from it was:

    python user1
    Result: IPM_SUBTREE_ENTRYID already matches IPM_SUBTREE!
    IPM_SUBTREE_ENTRYID: 00000000f0ff86a4d817454c995efd30a33fac1b0100000003 0000008aa9fd9d7d814b29a91decb3c731e40100000000
    IPM_SUBTREE: 00000000f0ff86a4d817454c995efd30a33fac1b0100000003 0000008aa9fd9d7d814b29a91decb3c731e40100000000


  4. #24
    I'm still unable to progress this

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