Page 1 of 3 123 LastLast
Results 1 to 10 of 24

Thread: contact folder disappeared

  1. #1

    contact folder disappeared

    Hi,
    today I found, that several contacts were missing on my smartphone. Digging deeper showed that webapp has no contacts-folder anymore. Webapp shows a message at the top of the screen, that folder is missing.

    At the time being I think the problem exists is for one user only.
    WebApp 2.0.1.47791
    ZCP 7.2.0-48204
    zpush 2.1.3-1892

    I'm quite shure, that I didn't delete the folder myself. And I don't know where look. Any hints how to recover my lost contacts?

    Thanks,
    Uwe
    Last edited by uwe347; 07-02-2016 at 06:04 PM.

  2. #2
    Zarafa

    Join Date
    Jan 2009
    Location
    Hanover, Germany
    Posts
    1,891
    Hello Uwe,

    sounds like this will help:
    Regards Felix

    How to get Kopano

    Zarafa ALPHA/BETA/RC feedback in BETA forum please.
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://documentation.zarafa.com/

    No support via PM! Please contact our sales team for an offer if you want my full attention.

  3. #3
    Hi Felix,
    I got the following answer, which doesn't tell anything valuable to me...
    Result: IPM_SUBTREE_ENTRYID already matches IPM_SUBTREE!
    IPM_SUBTREE_ENTRYID: 00000000f6cd3ede184844769cb9b470869e9b730100000003 00000006e9d567a6f3408ea9f3b7a5c0d33b3300000000
    IPM_SUBTREE: 00000000f6cd3ede184844769cb9b470869e9b730100000003 00000006e9d567a6f3408ea9f3b7a5c0d33b3300000000

    However: The problem remains, i.e. the contacts folder is still missing.

    Any other idea, what to do?

    Thanks - Uwe

  4. #4
    Zarafa

    Join Date
    Jan 2009
    Location
    Hanover, Germany
    Posts
    1,891
    Hi Uwe,

    so its only contact folders missing? Did you already check the deleted items/soft delete? To restore folders you have to press the radio button on the to right corner.
    Regards Felix

    How to get Kopano

    Zarafa ALPHA/BETA/RC feedback in BETA forum please.
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://documentation.zarafa.com/

    No support via PM! Please contact our sales team for an offer if you want my full attention.

  5. #5
    Hi Felix,
    yes, only contacts folder. Deleted items aren't there.
    Soft Delete doesn't help me, because I don't have outlook. Is there another possibility to find out, if there are soft deleted items?
    Thanks - Uwe

  6. #6
    Zarafa

    Join Date
    Jan 2009
    Location
    Hanover, Germany
    Posts
    1,891
    Yes, softdelete can also be queried by WebApp (and even WebAccess).
    Regards Felix

    How to get Kopano

    Zarafa ALPHA/BETA/RC feedback in BETA forum please.
    Zarafa IRC chat: irc.freenode.com > #zarafa
    Zarafa documentation: http://documentation.zarafa.com/

    No support via PM! Please contact our sales team for an offer if you want my full attention.

  7. #7
    Ok, so this evening I have to look through the webapp manual once again. Yesterday I didn't find it there.
    Thanks!

  8. #8
    Hi Uwe,

    Please check:
    Regards,

    Martyn

  9. #9
    Hi Martyn,
    thanks! I learned a function, which I didn't know yet. May be helpful at some point of time... but my disappeared "contacts"-folder isn't there.
    Regards - Uwe

  10. #10
    Hi anyone,
    now I accepted, that my contacts are gone. But how can I regain a new (empty) contacts folder? Generating it with webapp (as a folder from type "contacs" and naming ist "Kontakte") doesn't help. The new folder exists, but still there is the message "contacts folder missing" when starting webapp. So it seems to be no "real" contacts folder for the system. Once again calling the magic python script IPM_SUBTREE_ENTRYID doesn't help either.
    I also stopped and restarted all services. And called the magic python script IPM_SUBTREE_ENTRYID once again. No change.

    Any idea?
    Thanks in advance - Uwe
    Last edited by uwe347; 14-02-2016 at 09:02 PM.

Page 1 of 3 123 LastLast

Similar Threads

  1. How to exclude (contact) folder from sync?
    By tom9865 in forum Z-Push when using Kopano/Zarafa
    Replies: 3
    Last Post: 07-03-2016, 08:48 PM
  2. shared contact folder as addressbook
    By chrissib in forum Outlook client
    Replies: 3
    Last Post: 27-08-2015, 11:04 AM
  3. Mailbox folder structure has disappeared
    By wentum in forum Administration and Integration
    Replies: 4
    Last Post: 11-02-2014, 11:05 PM
  4. Public Contact Folder and LDAP
    By jeff42 in forum Administration and Integration Archives
    Replies: 0
    Last Post: 20-08-2010, 10:45 AM
  5. Search in Contact Folder
    By mwmail in forum WebAccess usage Archives
    Replies: 3
    Last Post: 04-09-2009, 02:44 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •