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Thread: Serious display problem of incoming mails in WebAccess since ZCP 7.2

  1. #1

    Serious display problem of incoming mails in WebAccess since ZCP 7.2

    Since update to ZCP 7.2 several incoming E-Mails are displayed completely unreadable and are a mix of unicode signs and chinese.

    However the same E-Mails looks sane via imap/pop3.

    All problematic E-Mails have Content-type: multipart/alternative; boundary="... in common.

    This is quite a showstopper as i have to "convert" all e-mails via imap/pop3 to be able to read them.

    Please find screenshots attached as well as the message header.
    Attached Images Attached Images
    Attached Files Attached Files
    Last edited by Sigmarb; 14-04-2015 at 09:37 AM.

  2. #2
    Hi,

    I am not with Zarafa, but I could imagine that this could be a similiar issues already mentioned .

    Cheers

  3. #3
    Hi, only partly. I have a general problem that the encoding is not interpreted correctly. The issue you mentioned is "only" about a charset issue.

  4. #4
    Hi Sigmark,

    Do you mind sending me this .eml for debugging?
    I'll pm you the details.

    Cheers,
    Regards,

    Martyn

  5. #5
    Junior Member
    Join Date
    Nov 2009
    Posts
    4
    I have a similar problem with
    WebApp 2.0.2.48619 - ZCP 7.1.12-48726
    with emails from newsletters.

    Any news?
    Stefano

  6. #6
    Hi Stefano,

    WebApp you say?
    Basically same question I've asked before:
    Do you mind sending me this .eml for debugging?

    I will send you the details

    Have a nice weekend.

    Cheers,
    Regards,

    Martyn

  7. #7
    For other people reading this:
    A ticket has been created for this issue.
    Ticket has a private status so I'm not linking this.

    Cheers,
    Regards,

    Martyn

  8. #8
    Junior Member
    Join Date
    Oct 2012
    Location
    Zagreb / Croatia
    Posts
    16
    There seems to be a serious problem with encoding in 7.2. After the upgrade I am experiencing this all over Outlook, WebApp and Z-Push. OSX Mail and Outlook.
    It happens when encoding is different than utf-8. In my tests it happened with emails missing encoding in header, but later in email body defines it.
    I was unable to find anything related to this on JIRA ()

    Example here shows the issue:
    Related:

    WebApp 2.0.1.47791 - ZCP 7.2.0-48204

  9. #9
    Any news on this issue?

  10. #10
    Ticket has been fixed. This will be shipped with 7.2.1

    Still has to be merged and tested in 7.1 though.

    Cheers,
    Regards,

    Martyn

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