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Thread: Blackberry 10.3.1 SyncMail error reason '4'

  1. #1
    Member
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    Blackberry 10.3.1 SyncMail error reason '4'

    Hello,

    since the (automatic) update to Blackberry-OS 10.3.1 we have problems with some devices of users with huge mailboxes.
    Our environment:
    ZCP 7.1.11.46050
    Z-Push 2.2.0-1934
    BES 10.2.5
    Blackberry Devices: Z10 (STL100-2) 10.3.1.1565 / Q10 (not available at the moment)
    I updated all to the latest versions while troubleshooting ...
    I read the hint that the synchronisation-interval for Blackberry 10.3 devices is ignored, so I set
    in config.php
    Now I got many errors like
    in z-push-error.log
    and warnings like:
    in z-push.log

    and
    gives me:
    It seems to me that each accept/decline message from meeting-invitations are broken. And it seems that it doesn't matter from which device/software it was initially sent (I saw the "working elsewhere"-thread).
    Has anyone experience in a similar environment? How can I troubleshoot the problem?

    regards, Achim
    Last edited by afischer; 10-03-2015 at 04:23 PM. Reason: forgot z-push.log entry

  2. #2
    Senior Member
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    Hi Achim,

    we're updating our test Blackberry to the latest version and will try to reproduce this.

    Manfred
    Please do not PM me asking for support. Use the forum instead. Thank you.
    I usually check the mobility thread at the end of the day, so please have some patience if there's no immediate response. Asking to look at certain thread per PM won't result in a faster answer.

  3. #3
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    Hello Manfred,

    that sounds great, I also saw your post in the other thread. Thank you in advance.

    regards Achim

  4. #4
    Senior Member steffen's Avatar
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    Check this thread, you are not alone.



    I do not think it really hast to do with the BlackBerry, I have this from appointments created in Zarafa Webaccess.

  5. #5
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    Hello Manfred,

    any news on this issue?
    If there is anything I can do to support you, please let me know.

    Regards, Achim

  6. #6
    Senior Member
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    Hi Achim,

    there was a fix for it in Z-Push 2.2.1. Has it solved this issue for you?

    Manfred
    Please do not PM me asking for support. Use the forum instead. Thank you.
    I usually check the mobility thread at the end of the day, so please have some patience if there's no immediate response. Asking to look at certain thread per PM won't result in a faster answer.

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