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Thread: Blackberry 10.3 Not respecting sync interval as set on handset.

  1. #1
    Junior Member
    Join Date
    Oct 2009
    Posts
    28

    Blackberry 10.3 Not respecting sync interval as set on handset.

    Hello,

    BlackBerry 10.3 handsets when synchronized bring in the entire inbox disregarding the limit set on the handset. To circumvent this issue, we have to limit the sync interval in the config.php file but this only works for the inbox itself and not for subfolders. Subfolders are getting synced way beyond what is set on the config.php file.

    Please help.

    Thank you.

  2. #2
    Senior Member
    Join Date
    Nov 2007
    Location
    Belo Horizonte, Brazil
    Posts
    1,475
    Hi alberto,

    that sounds strange as there isn't any difference on limitation between syncing inbox or another email folder. Can you post at least the DEBUG level log output for inbox and a subfolder?

    Manfred
    Please do not PM me asking for support. Use the forum instead. Thank you.
    I usually check the mobility thread at the end of the day, so please have some patience if there's no immediate response. Asking to look at certain thread per PM won't result in a faster answer.

  3. #3
    Junior Member
    Join Date
    Oct 2009
    Posts
    28
    Hi Manfred,

    How do I post the file? BlackBerry must have changed something on 10.3 because 10.2 was perfect. Last night I left the mobile to sync and it again synced 3 months (as set on config.php) instead of 1 month as set on the handset. It seems the inbox and the subfolders are synced 3 months. Ill observe today how it goes. Sorry about opening multiple threads. I thought that I needed to open a thread per bug found.

    Thank you.
    Alberto

  4. #4
    Senior Member
    Join Date
    Nov 2007
    Location
    Belo Horizonte, Brazil
    Posts
    1,475
    Hi Alberto,

    if you click on the "Go advanced" button on the bottom right of the input area, you'll get more options and there's also an upload file button.

    Manfred
    Please do not PM me asking for support. Use the forum instead. Thank you.
    I usually check the mobility thread at the end of the day, so please have some patience if there's no immediate response. Asking to look at certain thread per PM won't result in a faster answer.

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